Broadgate prides itself on its commitment to its homeowners. Our customer programme begins immediately after you move in!
Our Sales Team are on hand when you first move in to answer any queries you may have about your new home.
Initially your main point of contact with be your Broadgate Sales Representative (and in some cases the Site Manager). Approximately 8 weeks after completion of your new home one of our team from the Customer Care Department will write to you to introduce themselves and explain the process from this time until the end of your two year guarantee period. For the first two years after your purchase, Broadgate will cover you against any damage and defects that result from the NHBC standards not being met. As per the NHBC Guidance you should report any faults to the builder as soon as possible and it is recommended that you do this in writing.
You may wish to use the online form to the right to contact Broadgate's Customer Care Department to report any issues relating to your home.
All of our properties are provided with a 10 year industry regulated warranty (NHBC Buildmark cover).
This list is for use when you are unable to contact a Broadgate Homes Sales Office or Head Office.
Should you use the emergency numbers please be aware that should it not be classed as an emergency it is likely that the contractor will charge a call out fee and the cost of the repairs.
What we would class as an emergency:
Water leaking via ceilings/walls - not from a shower that need not be used until it can be attended to in normal working hours.
No heating in the cold weather
Major electrical fault to the property – please be sure you have checked all appliances to eliminate any faulty connections which could be causing the problem.
Broadgate Homes Ltd will not reimburse you for any cost incurred should you call a private company out to attend or if you are charged by our contractor.
Plumbing / Heating – Tony Houghton Ltd
Electrical – D & T Electrical Services
Broadgate Head Office 01406 380532
St John's Circus, Spalding 01775 711637
Rosebery North, Boston 01775 711637
Coningsby 01775 711637
Woodhall Spa 01775 711637
Please note that these emergency contact details are provided for new home owners ie. those that are in the period of two years after completion and within the Broadgate guarantee period. Should you no longer be in the guarantee period and use the above contact details please note that contractors will charge you a call out fee / costs incurred.