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Customer Care

Broadgate prides itself on its commitment to its homeowners. Our customer programme begins immediately after you move in!

Getting Settled In

Our Sales Team are on hand when you first move in to answer any queries you may have about your new home.

Introducing Ourselves

Initially your main point of contact with be your Broadgate Sales Representative (and in some cases the Site Manager). Approximately 8 weeks after completion of your new home one of our team from the Customer Care Department will write to you to introduce themselves and explain the process from this time until the end of your two year guarantee period. For the first two years after your purchase, Broadgate will cover you against any damage and defects that result from the NHBC standards not being met. As per the NHBC Guidance you should report any faults to the builder as soon as possible and it is recommended that you do this in writing.

You may wish to use the online form to the right to contact Broadgate's Customer Care Department to report any issues relating to your home.

Long Term Reassurance

All of our properties are provided with a 10 year industry regulated warranty (NHBC Buildmark cover).

Emergency Contact Details

Our sales offices are open most days and if your site is closed please try the normal phone number as  it may be diverted to another sales office which is open.

This list is for use when you are unable to contact a Broadgate Homes Sales  Office or Head Office.

Should you use the emergency numbers please be aware that should it not be classed as an emergency  it is likely that the contractor will charge a call out fee and the cost of the repairs.

What we would class as an emergency:

Water leaking via ceilings/walls - not from a shower that need not be used until it can be attended  to in normal working hours.

No heating in the cold weather

Major electrical fault to the property – please be sure you have checked all appliances to eliminate  any faulty connections which could be causing the problem.

Broadgate Homes Ltd will not reimburse you for any cost incurred should  you call a private company out to attend or if you are charged by our  contractor.

Plumbing / Heating – Tony Houghton Ltd
01775 841474
07971 016186
07833 467861

Electrical – D & T Electrical Services
07889 649266
07889 649263

Broadgate Head Office          01406 380532
St John's Circus, Spalding     01775 711637  
Rosebery North, Boston        01775 711637
Coningsby                              01775 711637
Woodhall Spa                         01526 800144

Please note that these emergency contact details are provided for new home owners ie. those that are in the period of two years after completion and within the Broadgate guarantee period. Should you no longer be in the guarantee period and use the above contact details please note that contractors will charge you a call out fee / costs incurred.

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This service is monitored Monday to Friday 9am to 5pm. We will endeavour to contact you within 72 hours. (Excluding Bank Holidays and Christmas shutdown)
Contact Us
  • Telephone 01775 711637 (Sales)
  • Telephone 01406 380532 (Head Office)
  • Email info (at) broadgate-homes (dot) com
  • Address
    Broadgate Homes
    Broadgate House
    Weston Hills
    PE12 6DB
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