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Customer Care

Broadgate prides itself on its commitment to its homeowners. Our customer programme begins immediately after you move in!

Getting Settled In

Our Sales Team are on hand when you first move in to answer any queries you may have about your new home.

Introducing Ourselves

Initially your main point of contact with be your Broadgate Sales Representative (and in some cases the Site Manager). Approximately 8 weeks after completion of your new home one of our team from the Customer Care Department will write to you to introduce themselves and explain the process from this time until the end of your two year guarantee period. For the first two years after your purchase, Broadgate will cover you against any damage and defects that result from the NHBC standards not being met. As per the NHBC Guidance you should report any faults to the builder as soon as possible and it is recommended that you do this in writing.

You may wish to use the online form to the right to contact Broadgate's Customer Care Department to report any issues relating to your home.

Long Term Reassurance

All of our properties are provided with a 10 year industry regulated warranty (NHBC Buildmark cover).

Emergency Contact Details

A list of Emergency Contact Details for your site is included in your handover information. Our Sales Centres are open most days however if your Site is closed please try the normal Sales Centre phone number as it may be diverted to another sales office which is open. The attached list is for use in the unlikely event that you are not able to contact a Broadgate Homes Sales Office or Head Office. All of the opening hours for the Sales Centres are shown at each centre and the opening hours for Broadgate Homes Head office are Monday to Friday 9.00 till 5.00, so any messages received over the weekend will be dealt with once the office is open.

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This service is monitored Monday to Friday 9am to 5pm. We will endeavour to contact you within 72 hours. (Excluding Bank Holidays and Christmas shutdown)
Contact Us
  • Telephone 01775 711637 (Sales)
  • Telephone 01406 380532 (Head Office)
  • Email info (at) broadgate-homes (dot) com
  • Address
    Broadgate Homes
    Broadgate House
    Weston Hills
    PE12 6DB
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