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Customer Care Broadgate prides itself on its commitment to its homeowners. Our customer programme begins immediately after you move in: Getting Settled In A few days after you move into your new home a member of the sales team will personally call to ensure everything is going well with your new home. Introducing Ourselves Within 6 weeks of moving into your new home our Customer Care Coordinator will personally write to you to introduce themselves. This letter will also also explain our snagging procedure. We have an initial snagging period of 12 months at which time you should report any snags to us in writing or by e-mail. Any problems you experience should be reported to our Customer Care Department and we will endeavour to help resolve your problems as soon as possible. Long Term Reassurance All of our properties are provided with a 10 year industry regulated warranty from either the NHBC or Zurich. These well-established guarantees are designed to give you increased confidence in your new home. |
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