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Customer Care Broadgate prides itself on its commitment to its homeowners. Our customer programme begins immediately after you move in: Getting Settled In A few days after you move into your new home a member of the sales team will personally call to ensure everything is going well with your new home. Introducing Ourselves Initially your main point of contact with be your Broadgate Sales Representative (and in some cases the Site Manager), at approximately 8 weeks after completion of your new home our Customer Care Coordinator will personally write to you to introduce themselves and explain the process from this time until the end of your two year guarantee period. For the first two years after your purchase, Broadgate will cover you against any damage and defects that result from the NHBC standards not being met. As per the NHBC guidance you should report any faults to the builder as soon as possible and it is recommended that you do this in writing. You may wish to use the online form below to contact Broadgate's Customer Care Department to report any issues relating to your home. Long Term Reassurance All of our properties are provided with a 10 year industry regulated warranty (NHBC Buildmark cover). Emergency Contact Details A list of Emergency Contact Details for your site is included in your handover information. Our Sales Centres are open most days however if your Site is closed please try the normal Sales Centre phone number as it may be diverted to another sales office which is open. The attached list is for use in the unlikely event that you are not able to contact a Broadgate Homes Sales Office or Head Office. |
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